AT&T Wireless - A Bad Company!
Poor reception, poor service, unethical practicesbroadloom
Overview: I was an AT&T Wireless customer for 2 years. I was plagued with poor reception and poor service throughout that time.
Reception was inconsistent in the area where I did business (just north of Columbus, Ohio). It was never improved during the 2 year agreement period.
When I accidentally drowned my phone, AT&T Wireless would not allow me to roll into a new plan (I only had 6 months left), nor did they offer a "used replacement" plan, nor did they have any phone special deals. I had to pay full price for a new phone.broadloom
Although I attempted to cancel my agreement exactly on the last day of the agreement, I was deceived by the Service Rep. This deception resulted in my having to pay a full additional month for service, even though my phone had been turned off. They would not pro-rate me for even one day.
Summary: In my opinion, AT&T
Wireless is more concerned about making money (even unethically so) than
it is about customer satisfaction. I told the Service Rep that I
would tell everyone I know that they are a bad company and that their
customer service is horrible. (I got no response from them on
Deceptive AT&T contract practices: http://zdnet.com.com/2100-1106-977779.html
AT&T Wireless horror stories: http://www.consumeraffairs.com/cell_phones/att_wireless.htm